Open + Connected

Session Details

Increasing Web Site Usability (With or Without a Redesign)

TNT3 Content Track

Wright A


Whether an institution has the ability to undertake a complete Web site redesign or not, editing the content found within the site can increase the site’s usability as well as create a positive user experience. We will look at best practices regarding content usability and how to apply it. Content revision may not solve all usability issues of a site, but it may be a good place to start for those institutions that are unable to address all three areas of usability: content, information architecture, and design.

During our session, volunteers can have pages within their existing sites assessed. As a group, we can apply the information presented to discuss possible edits to increase usability.


Susan Ragland
Web Content Editor, Tarrant County College

Susan Ragland is the Web content editor at Tarrant County College District, the sixth-largest institution of higher education in Texas. She has nearly ten years of experience in Web programming. She co-lead the TCC Web team that selected and implemented the district’s new WCMS, and trained over 200 district Web content contributors in best practices for writing for the Web. She is responsible for maintaining a consistent voice for the district website as the final editor of all published Web content.

David Wissore
Manager of Online Services, Tarrant County College

David Wissore is the manager of online services at Tarrant County College District. He has been working in the online environment for the past 14 years. He worked as lead technical administrator for 12 years in the district’s distance learning department, which has one of the top five enrollments in Texas. For the past two years, he has been the co-leader of the TCC Web team.